Refund and Returns Policy
At Jerry Brisbane, we want you to be completely satisfied with your purchase. Our returns and refund policy is designed to give you confidence while shopping with us, while fully respecting your statutory rights under the Australian Consumer Law (ACL).
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (Competition and Consumer Act 2010). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
30-Day Return Window
In addition to your statutory rights, we offer a 30-day change-of-mind return period. You have 30 days from the date your order is delivered to request a return.
Conditions for Return
To be eligible for a change-of-mind return, items must meet the following criteria:
- Unworn, unwashed, and in their original condition.
- All swing tags, labels, and protective packaging must remain intact and attached.
- Free from perfume, makeup, deodorant marks, pet hair, or any other signs of wear.
- Footwear must be returned in the original, undamaged shoe box without postage labels affixed directly to the box.
For hygiene reasons, certain items such as earrings, swimwear, and intimates cannot be returned for change of mind unless faulty or unworn with hygiene stickers intact.
How to Lodge a Return
- Send an email to info@jerry-brisbane.com with your order number, the item(s) you wish to return, and the reason for the return.
- Our customer support team will review your request and provide return shipping instructions.
- Carefully package your item(s) to prevent transit damage and post them back using a trackable postage service. Return shipping costs for change of mind are the responsibility of the customer.
Refund Processing
Once we receive your returned package, our team will inspect the item(s) to verify their condition. Refunds are processed within 7 business days of receiving the returned item at our facility.
Refunds will be issued in Australian Dollars (AUD) to the original payment method used during checkout. Please note that your bank or financial institution may take an additional 2 to 5 business days to clear the funds into your account.
Faulty or Incorrect Items
If you have received an item that is faulty, damaged, or significantly different from what was described, please notify us immediately at info@jerry-brisbane.com with photographs and a description of the defect. We will arrange a prepaid return label and provide a full refund or replacement in accordance with your ACL rights.