Privacy Policy

Jerry Brisbane respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, hold, use, and disclose personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We may collect personal details necessary to fulfill your orders and enhance your shopping experience, including:

  • Identity & Contact Details: Full name, billing address, delivery address, email address, and phone number.
  • Order & Transaction Details: Items purchased, order history, and payment status (note: we do not store full credit card numbers; transactions are processed via secure, PCI-compliant payment gateways).
  • Technical & Browsing Data: IP address, browser type, device information, and pages visited, collected via cookies and analytics tools.

How We Use Your Information

We use collected personal information solely for legitimate business purposes:

  • To process, package, and dispatch your orders.
  • To provide customer service and communicate order updates.
  • To manage returns, exchanges, and warranty obligations.
  • To send marketing communications if you have explicitly opted in (you may opt out at any time).
  • To detect and prevent fraudulent transactions.

Disclosure to Third Parties

We do not sell, rent, or trade your personal data. We disclose your information only to trusted service providers essential for our operations, such as:

  • Logistics and courier partners to deliver your goods.
  • Payment gateway providers for secure transaction processing.
  • IT and web hosting providers that maintain our platform infrastructure.

Data Security

We implement industry-standard physical, electronic, and procedural safeguards to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. All sensitive data exchanged through our website is encrypted using Secure Sockets Layer (SSL) technology.

Your Rights and Access

Under the Privacy Act 1988, you have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out of date. To make an access or correction request, please contact us at info@jerry-brisbane.com.

Privacy Complaints

If you have a concern or complaint regarding how your personal information has been handled, please write to us at info@jerry-brisbane.com. We will investigate and respond within a reasonable timeframe. If you remain unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.